ROUTE: Voyage routes determined between designated transportation points in line with permits legally obtained in accordance with legislation.
OPERATOR CONTROLLED AREA: All areas under the control of BUDO personnel, starting from the open and closed areas of passenger terminals and including the maritime transportation vehicle.
PASSENGER TRANSPORTATION CONTRACT: The contract concluded in the name and on behalf of the carrier for the transportation of the passenger and their baggage by sea.
VOYAGE: The sea journey carried out on specific days and times on maritime routes allocated to BURULAŞ A.Ş.
TRANSACTION DAY: The calendar day on which the Passenger Transportation Contract for any voyage announced on www.burulas.com.tr is accepted and the Passenger Ticket purchase transaction is completed.
VOYAGE DAY AND TIME: The departure day and time of the voyage purchased on the transaction day.
VOYAGE CANCELLATION: The cancellation of Istanbul (Kabataş) and Bursa (Mudanya) sea bus voyages due to force majeure.
PASSENGER TICKET: A valid document granting the right to travel.
TRAVEL FARE: The fee paid in return for a single purchased voyage.
CANCELLATION–REFUND PENALTY FEE: The penalty amount to be charged to the passenger in case of a cancellation–refund request made within a certain time period before the voyage (as announced by the operator).
CHANGE FEE: The additional fee paid if the purchased ticket is changed in accordance with the forms and conditions specified in the travel rules. In case the ticket issued due to incorrect ticket type selection is converted into a full fare ticket, the fare difference shall be charged to the passenger as an additional fee.
BAGGAGE: Goods and loads accompanying the passenger and transported under the Passenger Transportation Contract during sea travel.
DAMAGE: Any damages arising from delay, damage, loss, injury, death, etc., resulting from the transportation service provided by the carrier or other services related to this transportation.
2.1 To provide transportation service for the passenger and their accompanying baggage.
2.2 To ensure all necessary safety and comfort conditions throughout the journey.
2.3 To apply cancellation procedures in case the voyage is disrupted due to force majeure. In case of disruption for reasons other than force majeure, to remedy the disruption and ensure continuation of the voyage as soon as possible.
2.4 To transport the passenger and their accompanying baggage within the announced travel durations. The carrier cannot be held responsible for delays caused by reasons beyond its control (weather conditions, police controls, etc.).
2.5 The right to change the transportation vehicle and cancel the voyage in cases of technical issues related to transportation or situations required for passenger safety is reserved.
2.6 The right to change the route of the maritime transportation vehicle during the voyage and not to continue transporting the passenger and their baggage is reserved for the following reasons:
a) Instructions of official authorities due to natural disasters or matters related to national security, or any legal situation,
b) Terrorist attacks, external attacks or disturbances threatening voyage safety, possible or actual natural disasters, or adverse weather conditions beyond the carrier’s control,
c) Situations where, as a result of received notifications, disembarkation of the passenger and their baggage is mandatory for security reasons.
2.7 Apart from those stated above, the carrier’s rights to refuse transportation or not to continue transportation granted by the relevant Maritime Transportation Laws and Regulations remain fully valid.
2.8 The carrier reserves the right to prevent the passenger and their baggage from boarding the sea bus and to prevent commencement of the journey in the following cases:
a) Occurrence of any situation not compliant with the announced Passenger Transportation Contract and its conditions,
b) Passengers who are clearly observed to be under the influence of alcohol to a degree disturbing others; passengers whose intoxication is obvious and cannot be concealed shall not be allowed to travel for safety and comfort reasons,
c) Failure of the guardian to ensure compliance with safe travel conditions for a child traveling with their guardian,
d) Failure to comply with the rules stated by sea bus personnel,
e) Engaging in behaviors that may endanger voyage safety or the safety of other passengers,
f) Displaying behavior or using verbal expressions contrary to moral rules or containing elements of violence,
g) Detection of weapons or similar lethal instruments,
h) Detection of a contagious disease,
i) Failure to present documents required to be submitted by official authorities or the carrier upon request,
j) Detection of attempts to transport flammable, explosive, combustible, corrosive, toxic, or similar hazardous substances as cargo.
2.9 Apart from those stated above, the carrier reserves the right to refuse transportation by providing a valid explanation if deemed necessary by vehicle personnel.
a) Passengers must present their BUDO ticket for boarding; the QR code on the ticket shall be scanned at the turnstile for passage.
b) During the voyage, baggage other than hand luggage must be placed in the area designated by personnel.
c) For passenger safety, standing up during docking and departure at terminals is prohibited; passengers must remain seated until the journey is completed.
d) The vehicle must not be exited at the arrival terminal until permission is granted by personnel.
e) All travel and baggage-related rules and personnel instructions must be complied with throughout the journey.
f) Passengers must be present at the departure terminal at least 15 minutes before the voyage time. Otherwise, the carrier may refuse to provide transportation service without refunding the travel fare, exercising its rights under the Passenger Transportation Contract.
g) Smoking and similar substances, as well as alcohol and other narcotics, are prohibited on board.
h) All announcements made by authorized maritime transportation personnel for voyage safety and emergency guidance purposes must be followed.
i) The passenger is insured against possible accidents occurring during transportation. Accidents caused by natural disasters are not covered by insurance. Except in cases of gross fault of the carrier, the passenger cannot claim compensation for damages suffered.
j) Boarding the sea bus with battery-powered vehicles such as electric scooters, electric bicycles, etc., is prohibited for voyage safety reasons.
a) Children under the age of 10 cannot travel without a guardian.
b) All passengers aged 6 (inclusive) and above must travel in a separate seat.
c) A child aged between 0–6 traveling with an adult without occupying a seat may travel free of charge on the lap. If traveling with more than one child aged 0–6, only one child is entitled to travel without a ticket; discounted tickets must be purchased and separate seats allocated for the other children.
a) Disabled passengers may travel only accompanied by an adult companion. The companion must also purchase a Passenger Ticket.
b) The status of disabled passengers requiring special assistance must be reported prior to travel through communication channels and conveyed to terminal personnel.
a) Passengers may carry one cabin hand bag (not exceeding 8 kg total weight) and one suitcase (not exceeding 25 kg total weight). For additional suitcases, loads, or items, passengers must pay an additional fee equal to one full passenger ticket fare. Only ticketed passengers may benefit from the extra baggage application. For each baggage exceeding two (2) items per passenger, a fee equal to one (1) ticket fare for that route shall be charged. No discounts apply to extra baggage fees. Baggage cannot be transported on passenger seats.
b) Hand luggage must not be placed in pedestrian aisles in a way that obstructs movement of other passengers. The carrier reserves the right to refuse entry of hand luggage that does not meet these conditions.
a) BUDO reserves the right not to transport any baggage that does not meet the criteria specified in these rules.
b) Disabled passengers may transport all assistive equipment, including wheelchairs, free of charge on Sea Buses.
c) When transporting valuable items, it is recommended that baggage be insured by the passenger. The carrier bears no responsibility for loss or damage of valuables transported by the passenger.
d) The carrier reserves the right to inspect the contents of baggage and verify compliance with transportation conditions at any time and for any reason within the operator-controlled area.
a) Transportation of baggage or materials that are illegal, may endanger voyage safety, may cause harm or discomfort to other passengers or BUDO personnel is prohibited.
b) Transportation of all items prohibited by other transportation or logistics service providers is prohibited.
a) Unidentified baggage shall be unloaded by BUDO personnel and delivered to the Lost and Found Office in accordance with the rules determined by BURULAŞ Bursa Public Transportation Operations Industry and Trade Inc.
b) For matters not specified herein regarding loss of passenger baggage, relevant legal regulations shall apply.
c) Baggage not claimed by its owner shall be stored at the Lost and Found Office for a maximum period of 1 year.
The Ministry of Family and Social Policies’ Regulation on Free or Discounted Travel Cards clearly specifies beneficiaries and institutions providing free transportation in urban public land and sea transport and railways. Passengers holding discounted tickets must present official documents proving their entitlement during inspections. Failure to present such documents shall require payment of the fare difference.
a) The right to travel granted by this document cannot be transferred to another person.
b) If more than 12 hours remain before the voyage time, ticket cancellations are subject to a deduction of 20% of the ticket fare and can only be canceled within the valid voyage tariff and period. If between 12 hours and 1 hour remain, a deduction of 32% applies. If less than 1 hour remains, cancellation or change is not permitted.
c) Purchase of the ticket means acceptance of these conditions by the passenger.
d) A change fee of 90 TL is charged for changes made via Internet, ticket offices, or agencies.
e) The Passenger Ticket entitles travel only for the voyage and time determined at purchase; no right to travel on another voyage may be claimed.
f) The Passenger Ticket serves as an invoice document prepared in accordance with VAT regulations.
g) The ticket purchaser is responsible for the accuracy of the information provided.
h) BUDO personnel may verify ticket ownership by requesting valid identification.
ı) No reservations are made without purchase.
i) Passengers must sit in the seat numbered on the ticket; however, BUDO personnel may assign a different seat if required.
j) Passengers must provide all requested travel details (PNR, voyage date/time, payment details) for changes.
k) Tickets may be changed or canceled through all sales channels.
l) For all other terms, www.burulas.com.tr or Call Center 0850 850 99 16 may be contacted.
m) In force majeure cancellations, internet-purchased tickets are automatically refunded; tickets purchased through physical sales points are refunded in full upon application within 1 month.
n) Cancellation of the outbound voyage does not require cancellation of the return voyage.
o) Canceled voyages are announced on the website; SMS notifications may be sent if GSM numbers are available.
ö) Passengers cannot claim any rights due to departure or arrival delays.
p) BURULAŞ A.Ş. reserves the right to amend these rules without prior notice.
a) Natural disasters, official authority instructions related to national security, legal regulations,
b) Terrorist attacks, external threats, unrest, natural disasters, or adverse weather conditions beyond the carrier’s control,
c) Situations requiring disembarkation for safety reasons based on reports,
shall be considered force majeure.
Announced on the website for informational purposes.
Announced on the website for informational purposes.
a) Pets such as cats, dogs, rabbits may be transported in carriers in designated areas.
b) Birds may be transported in cages.
c) BUDO personnel may refuse transportation if health or safety concerns arise.
d) Pets must have appropriate transport documents and health certificates.
e) BUDO bears no responsibility for deterioration of pets’ health.
f) As of 1 January 2023, pets must travel with a PETVET passport.
g) Transportation of dangerous dog breeds listed below is prohibited:
American Pitbull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa, American Staffordshire Terrier, American Bully.
a) Passengers may apply to the Courts of Bursa, Republic of Türkiye.
b) Invalidity of any provision shall not affect the validity of remaining provisions.
All complaints and suggestions regarding BUDO services may be submitted via www.burulas.com.tr, Call Center, or complaint forms available at terminals and sea transportation vehicles.
