Travelling Terms

PASSENGER TRANSPORTATION AGREEMENT

  1. GENERAL DEFINITIONS ROUTE: Designated route of transportation points between, established in accordance with legal permits. OPERATIONAL CONTROL AREA: All open and closed areas belonging to passenger terminals, including sea transportation vehicles, controlled by BUDO personnel. PASSENGER TRANSPORTATION AGREEMENT: The agreement made on behalf of the carrier for the carriage of the passenger and luggage by sea. VOYAGE: A sea journey carried out on designated days and times on the sea routes allocated to BURULAS A.S. OPERATION DAY: The calendar day on which the Passenger Transportation Agreement for any announced trip on www.burulas.com.tr is accepted and the process of purchasing a Passenger Ticket is completed. VOYAGE DAY and TIME: The departure day and time of the trip purchased on the operation day. VOYAGE CANCELLATION: Cancellation of Istanbul (Eminönü / Sirkeci), Bursa (Mudanya) sea bus services due to force majeure reasons. PASSENGER TICKET: A valid document granting the right to travel. TRAVEL FEE: The fee paid for a single journey purchased. CANCELLATION-REFUND PENALTY AMOUNT: Penalty amount to be collected from the passenger in case of cancellation-refund request before a certain hour (as announced by the operation). CHANGE FEE: Additional fee paid for changing the purchased ticket in the manner and conditions specified in the travel rules. LUGGAGE: The passenger's accompanying belongings and cargo transported in accordance with the Passenger Transportation Agreement for sea travel. DAMAGE: Other damages arising from delay, damage, loss, injury, death, etc., resulting from the carrier providing transportation services or other services related to this transportation or events related to these services.

  2. CARRIER'S OBLIGATIONS 2.1 Providing transportation services for the passenger and accompanying baggage. 2.2 Providing all necessary safety and comfort conditions during the journey. 2.3 Applying the cancellation procedure in case of voyage interruption due to force majeure. In case of any interruption for reasons other than force majeure, promptly rectifying the disruption and ensuring the continuation of the journey. 2.4 Transporting the passenger and accompanying baggage within the declared travel durations. He shall not be held responsible for delays in travel due to reasons beyond his control (weather conditions, police checks, etc.). 2.5 The carrier reserves the right to change the transportation vehicle or cancel the trip in case of technical issues related to transportation or situations requiring passenger safety. 2.6 The carrier reserves the right not to continue carrying the passenger and accompanying baggage by changing the route of the sea transportation vehicle during the journey under the following circumstances: a) In case of natural disasters or national security-related instructions from official authorities or any legal situation b) In case of terrorist attacks, external attacks threatening voyage safety, imminent or actual natural disasters, or adverse weather conditions beyond the carrier's control; c) In cases where it is necessary for the safety to unload the passenger and accompanying baggage from the vehicle due to security reasons as a result of received notifications; 2.7 Except those mentioned above, the carrier has the rights to refuse to carry or continue to carry as provided by the relevant Maritime Transport Law and Regulations. 2.8 The carrier reserves the right not to allow the passenger and accompanying baggage to board the sea bus in the following cases: a) In case of any situation that does not comply with the declared Passenger Transportation Agreement and terms, b) When the passenger is visibly under the influence of alcohol to a degree that may disturb others, c) When a child accompanied by a parent leaves for a journey, and the parent fails to ensure compliance with safe travel conditions by the child, d) In case of failure to comply with the rules specified by sea bus personnel, e) Engaging in behavior that endangers the safety of the voyage or other passengers; f) Displaying behavior or using verbal expressions that are not in line with moral standards, include elements of violence; g) Detection of carrying deadly weapons or similar tools, h) Detection of carrying a contagious disease, i) In case of failure to present documents required by official authorities or the carrier when requested; j) Detection of wanting to carry flammable, explosive, inflammable, corrosive, poisonous, etc., dangerous substances as cargo. 2.9 Apart from the above, the vehicle crew reserve the right to not carry the passenger by making a valid explanation when deemed necessary.

  3. PASSENGERS' OBLIGATIONS 3.1 General Rules a) Passengers must present their Budo ticket to board, the QR code on the presented ticket will be scanned at the turnstile for passage. b) During the journey, passengers must place their baggage other than hand luggage in the area indicated by the staff. c) Passengers must not leave the vehicle unless instructed by the staff at the arrival terminal. d) Throughout the journey, passengers must comply with all rules related to travel and luggage, as well as the instructions of the staff. e) Passengers must be present at the departure terminal at least 15 minutes before the departure time. Otherwise, the carrier reserves the right, in accordance with the Passenger Transportation Agreement, to refuse to provide transportation services without refunding the travel fee. f) Smoking and similar substances, alcohol, and other drugs are prohibited for use within the vehicle. g) Passengers must comply with all announcements made by authorized personnel regarding travel safety and emergency situations during the journey. h) Passengers are insured against accidents during transportation. Accidents resulting from natural disasters are not covered by insurance. Unless the carrier is grossly negligent, the passenger cannot claim compensation for any damage incurred. j) Due to safety concerns related to navigation, it is prohibited to board the sea bus with battery-powered vehicles such as electric scooters, electric bicycles, etc. 3.2 Transportation of Children a) Children under 10 years of age cannot travel unless accompanied by their parents. b) All passengers aged 6 and above must travel in a separate seat. c) Children between the ages of 0-6 who do not occupy a seat with an adult may travel for free while sitting on the adult's lap. 3.3 Transportation of Disabled Passengers a) Disabled passengers can only travel accompanied by an adult companion. The companion must also purchase a Passenger Ticket for travel.

  4. TRANSPORTATION OF LUGGAGE 4.1 Size and Quantity of Baggage Allowed during Travel a) Passengers can carry one cabin handbag (not exceeding a total weight of 8 kg) and one suitcase (not exceeding a total weight of 25 kg). Passengers must pay an additional fee of 1 full passenger ticket price for any additional luggage, baggage, etc., they wish to bring. Only ticketed passengers can benefit from extra luggage services. An extra luggage fee is charged for each luggage exceeding 2 (two) times the ticket price on that route. There is no discount applied to the extra luggage fee. Baggage cannot be carried on passenger seats. b) Hand luggage cannot obstruct pedestrian passageways in such a way that it impedes the movement of other passengers. The carrier may refuse to allow hand luggage that does not meet these conditions into the passenger lounge. 4.2 General Rules a) BUDO reserves the right to not transport any luggage that does not comply with these specified criteria. b) Disabled passengers can carry all auxiliary equipment, including wheelchairs, for free on the Sea Buses. c) It is recommended to insure baggage when carrying valuable items. d) The carrier reserves the right to check the contents of the baggage at any time and for any reason within the operational control area and to ensure compliance with transportation conditions. 4.3 Prohibited Baggage for Transport or Transport a) It is illegal to transport materials or items that endanger maritime safety, may harm another passenger or BUDO personnel, or may cause discomfort. b) It is prohibited to carry all goods and objects banned for transport by different transportation or service-providing companies. 4.4 Loss of Baggage a) Unidentified bags will be taken off the vehicle by BUDO staff and handed over to the Lost Property Office of BURULAS Bursa Public Transportation Management Industry and Trade Inc. in accordance with the regulations set by the company. b) In case of baggage loss, the owner is subject to the validity of relevant legal regulations regarding unspecified matters. c) Unclaimed bags are stored at the Lost Property Office for up to 1 year.

  5. DISCOUNTED TICKET TERMS AND PRICE DETAILS The Ministry of Family and Social Policies determines the institutions and organizations that will benefit from free or discounted travel cards for city-wide public transport by road, sea, and railways. Passengers with discounted tickets are obliged to present the official document indicating the right to discounted passage to BUDO terminal personnel during controls. In case the discounted passage document is not presented, the passenger will be directed to the ticket office, and the ticket office staff will issue a new ticket by collecting the fare difference. [Link to prices page: https://budo.burulas.com.tr/tr/Page/Prices]

  6. PASSENGER TICKET, TRAVEL CHANGES, AND CANCELLATION a) The right to travel granted with this document cannot be transferred to another person. b) In case of ticket cancellations with more than 12 hours remaining until the departure time, a deduction of up to 20% of the ticket price can be made, and the ticket can only be canceled within the valid trip schedule and period.

  • If there is a period between 12 hours and 1 hour until the departure time, a deduction of up to 35% of the ticket price can be made, and the ticket can only be canceled within the valid trip schedule and period.
  • When there is less than 1 hour until the departure time, tickets cannot be canceled or changed. c) The purchase of the journey implies acceptance of these terms by the passenger. d) A change fee of 50 TL is charged for changes made through the internet, ticket office, or agencies. e) The Passenger Ticket purchased entitles the passenger to travel for the specified trip and time on the purchase date. The passenger cannot claim to be carried for another trip under any circumstances. f) The Passenger Ticket purchased by the individual serves as an invoice in accordance with the relevant VAT regulations. g) The person who purchases the Passenger Ticket is responsible for the accuracy of the information provided for the journey. h) BUDO staff have the right to verify whether the Budo ticket belongs to the passenger by requesting a valid identification document from the passenger. ı) Reservations for travel are not made without the purchase transaction. i) The passenger must sit in the seat numbered on the Passenger Ticket. However, BUDO staff have the right to seat the passenger in a different seat if necessary. j) The passenger must provide all relevant information (PNR Number, trip date and time, payment method, and details) to the ticket office clerk when requested. Changes on the internet can be made at www.burulas.com.tr. Passengers who fail to provide this information are not allowed to make travel changes. k) The passenger can change and cancel the tickets purchased through all sales channels (ticket office, website, agency) without distinction. l) For all other terms and conditions, please visit www.burulas.com.tr or contact our Call Center at 0850 850 99 16 for information. m) In case of canceled trips due to force majeure; all ticket fees purchased online are automatically refunded by the system, while for tickets purchased from other sales channels (such as ticket offices and agencies), the full ticket price will be refunded within 1 month from the travel date upon application. n) If a round-trip ticket is purchased and the outbound trip is canceled by BUDO, it does not necessitate the cancellation of the return trip. In case the outbound trip is canceled, passengers who have purchased a round-trip ticket can cancel the return ticket without a cancellation fee through the website, call center (by opening a record), and mobile application before the departure time of the return trip. o) BUDO announces canceled trips on the website. If the passenger's GSM number is available at all sales points, they will be informed via SMS. In case the SMS does not reach the passenger due to reasons such as incorrect number provision, service provider issues, delays, non-delivery, etc., BURULAS/BUDO cannot be held responsible. Announcements made on our budo.burulas.com.tr website will be considered valid. ö) The passenger cannot claim any rights against BUDO due to delays in departure and arrival times. p) BURULAS A.S. reserves the right to change these terms without notice if deemed necessary.

  1. FORCE MAJEURE a) Compulsory cases are considered under force majeure, including official authorities' instructions related to natural disasters or national security, any legal regulations, or compliance with security procedures, b) Incidents such as a terrorist attack, external attacks threatening voyage safety, or chaotic situations, possible probable or actual natural disasters or adverse weather conditions beyond the carrier's control, c) In cases where the unloading of the passenger and accompanying baggage from the vehicle is necessary for the safety of the personnel on duty as a result of notifications received are considered under force majeure.

  2. SCHEDULED DEPARTURE TIMES Announced for informational purposes on the internet site.

  3. FEE Announced for informational purposes on the internet site.

  4. PETS a) Small pets such as dogs (with a muzzle), cats, dogs, rabbits, etc., that do not fit into a cage can be carried in a hand cage in a designated special area for pets within the passenger lounge as instructed by BUDO personnel. b) Birds can be carried inside the passenger lounge as long as they are in a cage. c) BUDO staff have the discretion to refuse the transport of pets in cases where their health is in doubt or there are security concerns. d) In any case, transported animals must have transport documents in accordance with the regulations and health certificates to be shown when asked. e) BUDO cannot be held responsible for the worsening health of the transported animal before, during, or after the journey. f) According to the new regulations, pets will be able to travel on our sea buses from January 1, 2023, with a PASAPORT indicating that they are registered in the PETVET system. Pets without a PASAPORT will not be allowed on board. Pet owners who cannot obtain a PASAPORT can travel by showing the exception certificates obtained from the Provincial Directorates of Agriculture.

  5. OTHER PROVISIONS a) If the passenger does not receive the desired outcome from the complaint submitted to the carrier, they may apply to the Bursa Courts of the Republic of Turkey. b) The provisions of this agreement do not contain terms contrary to the laws of the Republic of Turkey. The annulment or invalidity of any provision due to law does not affect the validity of other conditions.

  6. COMPLAINTS AND SUGGESTIONS All complaints and suggestions regarding BUDO services can be submitted: online through the Complaint-Proposal Form on www.burulas.com.tr, through the Call Center, at terminals, and on sea transportation vehicles.